Our commitment to you during COVID-19
Thank you so much for entrusting your digital signage solutions to Signagelive. We take this responsibility very seriously, ensuring we deliver on our promise to you every day.
Given the current outbreak of COVID-19 and the impact the virus is having on our global communities, customers, employees and families, we would like to take a minute to share our Business Continuity plans with you.
As a provider of Enterprise-class digital signage software, services and support, we partner with over 2,000 customers across the globe, providing a secure and trusted platform. Despite the uncertainty of COVID-19, we expect to continue to deliver the same level of service excellence to our customers and have the following measures in place to ensure your success:
Availability of our Global Teams
Signagelive is a global company, with employees in all departments who work remotely as well as our offices across four continents. Upon joining Signagelive, all of our employees are equipped to seamlessly connect with our colleagues and our customers in a secure and productive environment, while working remotely at any time; which for many of our team is already the norm. We feel confident in our continued ability to serve your business regardless of our physical work locations.
Availability of our Platform
Each day we deliver 1000s of content updates and process millions of data points such as Proof of Play, Monitoring and Remote Screenshots from our media players and customers all around the world. Failures at the software and hardware level have automation for recovery, and are monitored 24/7 by a team of operations engineers. For our external technical service providers, such as cloud infrastructure vendors, we partner with only the most sophisticated, enterprise-grade, global organisations, who themselves have also been ahead of the curve in best-practices during this outbreak.
As a reminder, if you ever need help, simply open a live chat from within Signagelive and our technical experts will be happy to assist you, 8am to 12 midnight GMT.
Thank you for entrusting your business to Signagelive. We are very grateful for the role we play and remain as committed as ever to ensuring your success. We wish you, your colleagues and families safety, wellness and positivity during these challenging times.