Free Support
Email and Live Chat support from 08:00 to 00:00 GMT Monday to Friday. Premium support plans are available.
Signagelive Support Pricing
| Standard Support | Premium Support | Enterprise Support | Tailored Support |
|---|---|---|---|
| Live Chat | Standard Support plus: | Premium Support plus: | We will discuss and build a custom support plan to meet your specific requirements. |
| Email | Telephone Support | Assigned Support Account Manager | |
| Software Updates | Media (image/video) Encoding advice | Dedicated and tailored release training applicable to use case | |
| Firmware Updates | 1 x Web Training per quarter | Monthly review call/web-session | |
| Product Update Webinars | Evaluation or third-party Signagelive supported hardware player/SoC Displays | Teamviewer – five (5) issues per month | |
| Help Centre | Teamviewer – one (1) issue/instance per month | ||
| Access to Support Ticketing System | Monthly Reporting on Support Tickets | ||
| Included | £250 / €340 / $375 / A$488 | £500 / €680 / $750 / A$975 | Price on Application |
Frequently Asked Questions
How does your licence model work?
Our licensing works on a per player (connected device) basis. You will need to purchase a Signagelive licence for each player you wish to connect and manage from Signagelive. If you have any questions, just get in touch.
How many displays does a licence support?
A Standard Signagelive Licence supports a maximum of two video outputs enabling two individual displays to display the same or different content. We do offer licences that support 4, 6, 8 outputs and more, the price for these is equivalent to the 2, 3 or 4 Signagelive licences, respectively. Please contact our team for further information.
Do you offer quantity discounts?
Yes, we do, starting at 10 licences purchased in a single order, through to 10,000 licences. Get in contact with us to obtain discounted pricing.
Are there any setup fees?
Don’t worry, there are no hidden set up fees, you can sign up and use Signagelive for 30-days completely free of charge and then purchase the number of licences you require, as and when you require.
Where can I purchase Signagelive licences?
Signagelive is sold through a global network of resellers. Our resellers can provide anything from software only, through to a complete solution including screen, players and on-site installation and maintenance.
If you need some advice, just hit the live chat option at the bottom right of this page to speak to one of our team, or you can contact us here
Do you sell the players and displays to run my digital signage?
We only sell software through our resellers, but we work closely with hardware manufacturers to support their digital signage technology and can advise you on where to buy them from.
You can check out a range of the hardware players we support here
Do you offer discounts for resellers?
Sure, all of our business is through a global network of value-added resellers (VARs), we do not sell direct to end users. If you are interested in becoming a Signagelive VAR you can find out more information chere.
Do you offer monthly payment plans?
We do, but we reserve monthly billing for resellers and customers with a minimum requirement of 50 Signagelive licences. If this sounds like you, get in contact and we will be happy to discuss your requirements.
Members of the DSF
